Frequently Ask Questions

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General Information

What is Promofect.com?

Promofect.com is an online retailer specializing in high-quality custom-designed shirts and apparel. We offer a diverse range of designs and styles to suit a wide range of tastes and preferences.

What payment methods do you accept?

We accept major credit cards, including Visa, MasterCard, and American Express.

How can I contact customer support?

Our customer support team can be reached via email at sales@promofect.com or by phone at (201) 663 – 4848. We’re available Monday through Friday, from 9 AM to 5 PM EST.

Customization & Design

What file formats are accepted for logo uploads?

We accept AI, EPS, SVG, and PDF file formats.

For the best print quality, use high-resolution files (300 DPI or higher) with a transparent background.

Can I see a sample of my design before placing a full order?

Yes. You can request a digital proof before printing begins to review and approve your design.

Do you offer special printing techniques?

Yes, we provide various methods, including screen printing, direct-to-garment (DTG), and embroidery. Availability depends on your chosen fabric and design. Contact us for details.

Are there any restrictions on the types of designs I can use?

We cannot print designs that contain offensive, copyrighted, or trademarked material without permission.

If you’re unsure, contact us for clarification.

Orders & Minimums

What is the minimum order quantity?

The minimum order is 50 shirts per style and design.
This helps ensure top-quality printing and the best pricing.

Can I use my own garments for custom printing?

No, we currently do not accept customer-supplied garments. However, we offer a wide variety of apparel styles to choose from.

How long does it take to process a custom order?

Typical processing time is 5–7 business days, depending on order size and design complexity. You’ll receive an estimated delivery date at checkout.

Shipping, Return & Deadlines

How long will it take to receive my order?

Standard processing time is 5–7 business days. Shipping times depend on your location and method selected. A tracking number will be emailed once your order ships.

Do you offer international shipping?

Yes. We ship worldwide.
Shipping rates and delivery times vary by destination.

What is your return and exchange policy?

Returns and exchanges are accepted within 30 days of delivery, provided items are in their original condition and packaging

How do I track my order?

You’ll receive a tracking email once your order ships, allowing you to monitor its progress online.

Can I change or cancel my order after it has been placed?

Yes, changes or cancellations can be made within 24 hours of placing your order. Contact our customer service team immediately to request modifications.

What if I need my custom shirts by a specific date?

If you have a deadline, please mention it during checkout.
We’ll do our best to meet your timeline, but note that custom orders may require additional processing time.

For rush orders, bulk requests, or specialized printing methods, contact our team directly at sales@promofect.com or (201) 663-4848.

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